Privacy Policy

Neotech is committed for ensuring that to protect the privacy of its clients. Neotech shall ask you to provide certain information by which you can be identified when using this website or APP, then you can be assured that it will only be used in accordance with this privacy statement. 1. This privacy policy provides you with an insight into the manner of collections, use, disclosure and security of your personal information. 2. What constitutes "personal information"? Personal Information is information and / or data which enables Neotech to identify you and assists us in serving you better. We assume that the personal information disclosed by you to Neotech is accurate and complete. You undertake to intimate us in case there is any change in the personal information. 3. Neotech may use this personal information for the purposes of . Verification of your identity . Providing assistance in relation to subscription, identification, management and improvement of services . To assess credit worthiness . Ascertaining your needs / requirements to enhance our services to meet your expectations in a better way 4. Neotech may also use such personal information to communicate you promotional and marketing material in relation to launches of new product(s), service(s), offer(s) including by way of direct mail, telemarketing, SMS and MMS messages. You acknowledge that such personal information may be analysed, processed and used by other organizations on Neotech's behalf for providing Neotech's services. Neotech will never the less retain control of such data. 5. Neotech will never share such personal information with cellular service providers, banks, credit card companies etc. or their officers / agents / affiliates in any manner which may culminate in invasion of your privacy. As clarified above, Neotech may from time to time appoint agencies to provide you with Neotech's services and / or promote its offers, and for this purpose your personal information may be disclosed to such agencies. 6. Neotech clarifies that, for promptness and completeness of delivering its services to you, Neotech may have to or be required to disclose the personal information to entity (ies) within and outside Neotech. These organizations are involved in providing - . Client services . Mailing services . Billing and debt-recovery services . Information technology services . Service maintenance . Market research services Neotech will take all possible measures to ensure that your personal information is kept secure and all related privacy and confidentiality requirements are fulfilled by these organizations. 7. Apart from the above, Neotech may divulge your personal information to: . Your duly authorised representatives . Credit-reporting and fraud-checking organizations . Neotech's professional consultants, which may include accountants, auditors and lawyers . Government bodies, Regulatory Authorities, and other organizations in accordance with the law or as authorised by law 8. The personal information may also be divulged by Neotech if it believes in good faith that such divulgence is in conformity with legal requirements or in compliance of a legal process or to safeguard and preserve the rights and property of Neotech and all its other users, including for security purposes. 9. All employees and contractors of Neotech, in the performance of their duties, are mandated by Neotech to act consistently with Neotech's protocols and legal requirements in relation to privacy. Neotech is highly committed to keeping your personal information secure and ensures that your private information remains protected and no outside agency (ies) has access to it. We constantly re-evaluate our information security protocols to determine how best to fulfil our existing obligations in this regard. 10. Neotech reserves the right to amend and / or modify this Privacy Policy at any time without notice to you and for any reason whatsoever or in pursuance of any modification in privacy legislation or subsequent legislation. It is recommended that you regularly check for updates to the Privacy Policy. If you have any query in regards to this Privacy Policy or the security and management of your personal information, please feel free to contact us on https://neotech.world

Warranty Policy

1. Neotech provides one year of standard limited warranty to its valuable clients. 2. After one year of standard limited warranty Clients can extend their warranty by two types. (a) AMC which is Annual Maintenance Contract in which Client bears all hardware, software and other expenses and the service charges are free for the client. (b) CMC which is Comprehensive Maintenance Contract, all hardware, software and other expenses and the service charges are remain free for the client. 3. Warranty does not cover in any situation (Even within AMC or CMC) if defects, data loss or damage arising from physical damage, improper use or lack of proper maintenance, normal wear and tear, abnormal power supply or electrification, improper power off due to lack of power back up, ingress of water or any other liquid, fire, lightning, other natural calamities including damaged occurred by rats, ants, spiders etc., Act of God, unauthorised repair, unauthorised third party software or hardware installation, modification or customization of your product voids this warranty. 4. Neotech reserves the right to decline warranty service if the above conditions have occurred. 5. Warranty does not cover any external accessories like cables, batteries, printer ink or paper, pen drive as well as any cosmetic parts. 6. The Limited Extended warranty for AMC/ CMC can be purchased within the expiry date of one-year Neotech initial standard limited Warranty. 7. Payment for the Limited Extended warranty for AMC/ CMC will be paid in advance by the client. 8. Any hardware or software which is not covered in warranty will be chargeable to the client. Whereas service charges will remain free during the warranty period. 9. Payment of repairing or replaceable spare hardware will be paid in advance by the client. 10. Clients can book a service only by visiting our website i.e., www.neotech.world or by downloading our Android mobile app i.e., NEOTECH from Google Play Store. 11. Clients can book a service request only by using their authorised USER ID and PASSWORD. Any telephonic service request through mobile phone will not be entertained 12. Most of our services are online, whereas in some cases Neotech gives on site services to its clients. But in some unavoidable situations (Decided by Neotech only) client has to bring the hardware to our service support centre for repairing. 13. Any onsite technical support by our executive will be chargeable to the client if the warranty period has expired. 14. Pricing for any technical support, spares, accessories, hardware or software will be very depending upon timing, work and pricing of the products or services. 15. Pricing of the products and services are non-negotiable and final by Neotech only. 16. Neotech tries to serve its clients in the best way possible but in few cases, it takes a little longer time to provide service due to unavoidable circumstances like lockdown in Covid -19. Clients are requested to keep their calm and have patience in this type of situations. 17. This Warranty does not cover liability for loss of data, recorded images or business opportunity loss. If during the repair the content of the hard drive/ memory are altered, deleted, or in any way modified, Neotech shall not be responsible. The product will be returned configured as originally purchased. You are advised to regularly back up the contents of your hard drive/memory to prevent damage or loss of any programs, data or other information. 18. Neotech has the complete right to decline the software license of the client if any financial or any other dispute arise from the clients end like delay in payment or misuse of the software privacy or hardware like repairing by any third-party vendor. 19. Neotech has the complete copy right over all software designed and developed by the company and client can purchase only license of the software. No CD, DVD or Pen drive or any extra Copy of the software will provide to the client in any circumstances. 20. All disputes regarding warranty or service will be subjected to Sundargarh Jurisdiction only.